Privacy Policy

Introduction

Conroy Moving & Storage (a DBA of Rocket Cat LLC) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through forms, phone calls, or text messages. Please read this policy carefully. By using our services, you consent to the practices described herein.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when requesting a quote, scheduling services, or contacting us.
• Moving Information: Details about your move including origin and destination addresses, move dates, inventory lists, and special requirements.
• Payment Information: Credit card numbers, billing addresses, and other financial information necessary to process transactions. We use secure third-party payment processors and do not store full credit card numbers on our servers.
• Communications: Records of your communications with us, including emails, phone calls, and text messages.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our moving and storage services
• Process and fulfill your service requests and transactions
• Communicate with you about your quote, booking, scheduling, and services
• Send transactional messages including confirmations, reminders, and updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent, where required)
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights

SMS / Text Messaging

We collect mobile phone numbers and SMS consent through our quote and contact forms for the purpose of sending you transactional and service-related text messages, including quote follow-ups, booking confirmations, scheduling, dispatch and arrival updates, and customer service replies. No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontracted service providers (e.g., our SMS platform RingCentral) is permitted solely to deliver the messages you have consented to receive. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

How We Share Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, CRM systems, email providers, and SMS platforms. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Business Partners: In some cases, we may work with partner moving companies or storage facilities to fulfill your service requests. We share only the information necessary to complete your move.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell personal information. SMS opt-in consent and mobile phone numbers collected for SMS purposes are excluded from any information sharing with third parties or affiliates for marketing.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

We use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out:Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email, or opt out of SMS messages by replying STOP.
• Do Not Sell: We do not sell personal information. If you are a California resident, you have additional rights under the CCPA.

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Moving records may be retained for several years to comply with regulatory requirements and to assist with any future service needs.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: